Shipping Locations

We currently offer shipping only within the contiguous United States, excluding Alaska, Puerto Rico, Hawaii, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, and other non-contiguous regions. Please note that we also do not accept orders with military addresses.
Orders placed from these excluded locations will be refunded. Thank you for your understanding.

Shipping Charge

FREE Shipping for All orders , ensuring no hidden fees.

Delivery Time

Delivery Time = Handling time + Transit time

Products stored in our U.S. warehouse will be shipped from the U.S. warehouse.
Products NOT stored in U.S. warehouse will be shipped directly from workshop.

USA Warehouse Ship
Handling Time: 1-2 business days
Transit Time: 2-5 business days
Delivery Time: 3-7 business days
Workshop Ship
Handling Time: 1-3 business days
Transit Time: 20-35 business days
Delivery Time: 21-38 business days

The estimated delivery date for each product, including variations in delivery times for different sizes or colors, is clearly noted on the product page.
Once the goods are handed over to the carrier, the delivery time will be determined by the third-party logistics provider, and Loenlight is not responsible for any delivery delays. To ensure timely delivery, especially for special occasions like birthdays, we recommend placing your order in advance.

Change Shipping Address

Once the shipment is on its way, we are unable to make any changes to the shipping address.
To request an address change, please contact us as soon as possible via email at Loenlight , live chat, or phone, providing your name and order number. We will do our best to accommodate your request before the shipment is processed.

Packaging Your Light

We ensure that every piece of light arrives in perfect condition by using trusted and secure packaging methods:
Cardboard Box with Wooden Crate Frame: Our light is packed in a durable cardboard box with foam padding inside for added protection.
On the outside, we reinforce the packaging with a strong wooden crate frame.
This extra layer ensures that the item is securely protected from damage during transit, minimizing the risk of impacts.

VAT and Duties

Customers do not need to pay VAT or duties at the time of purchase. The product price is final and includes all applicable fees, such as customs duties and import fees.
However, in rare cases, depending on your country's regulations, additional local taxes (such as VAT) or fees may still apply at customs, which are beyond our control. If you are unexpectedly charged, please keep all receipts and contact our customer service team with the documentation. We will review the charges and refund extra duties or taxes you have paid.

Tracking

We'll send the tracking number via email and notify you once it's available. You can track your parcel status at Tracking page.

Incorrect Address and Delivery Issues

Please ensure that all address details provided at the time of purchase are accurate and complete.
Loenlight is not responsible for package losses, delays, or extra costs caused by incorrect or incomplete address information, including undelivered packages or returned shipments.
By placing an order, you confirm that all address information is correct and acknowledge that you are responsible for any costs or losses arising from incorrect address details.

Contact Information

Email: support@loenlight.com
Support Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)