FAQ
FAQ
How can we help?
Find answers to your questions about orders and shipping.
π¦ Order Inquiries
1. How Long Is the Processing Period?
Our processing time is 1-3 business days, Mon-Fri (GMT+8).
Support: Mon-Fri, 9:30 AM - 6:30 PM.
2. Where is My Order Now?
Track via site or contact service@loenlight.com.
3. How Do I Cancel My Order?
Before: Full refund.
After: Cannot cancel.
4. Will My Order Come in One Package?
Orders may ship separately with multiple tracking numbers.
π Shipping & Delivery
1. Where Can You Ship?
πΊπΈ Ships within contiguous US only.
Excludes HI, AK, PR, Guam.
2. Delivery Time
π Workshop
Not in US stock
21-38 Days
πΊπΈ USA Warehouse
In stock
3-7 Days
*Estimates shown on product page.
3. Shipping Cost
We offer FREE shipping.
4. Address Changes
If shipped, cannot change. Otherwise contact us.
β οΈ Damaged or Missing Items?
Send photos within 30 days to service@loenlight.com.
π¬ Contact Us
Most replies within 3 hours.
π§ Email: service@loenlight.com
π Hours: Mon-Fri, 9:30am - 6:30pm