Privacy Policy
Last Updated: October 16, 2025
At Loenlight, we prioritize your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, https://loenlight.com/. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
How We Collect Your Personal Information
Our website is designed to provide products and services, and any data collection is primarily intended to enhance your user experience rather than to unnecessarily gather personal information.
We collect personal information through various technologies used on our website and applications, including cookies, pixels, and device fingerprinting. These technologies help track your interactions, such as pages visited, information entered, and items left in your cart. We may also collect data via unique advertising identifiers across devices (such as smartphones and laptops) to better understand your preferences, provide personalized content, perform analytics, and deliver relevant advertisements based on your browsing behavior and location.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. "Personal information" refers to any data that identifies, relates to, or can be associated with you.
1. Data You Provide
We collect personal information that you voluntarily provide when interacting with us, such as when you contact us, complete forms, participate in surveys, or use live chat. When you make a purchase, we collect transaction-related information, including payment details (such as credit or debit card information), account credentials, and billing, shipping, and contact details.
2. Information About Your Usage
We automatically collect certain information about your interactions with our Services ("Usage Data") through cookies and similar technologies. This may include your device type, unique identifiers, operating system, browser type, IP address, and browsing behavior. This data helps us improve our services and optimize user experience.
3. Information from Third Parties
We may receive information about you from third-party vendors and service providers, including:
- Companies that support our website and services (e.g., Shopify).
- Payment processors that handle your payment details to complete transactions.
- Third parties that use tracking technologies (such as cookies and pixels) when you interact with our website, emails, or advertisements.
All such information is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information to provide, maintain, and improve our products and services, communicate with you, process transactions, and deliver a personalized experience. This includes analytics, research, and service optimization.
We will not use your personal information or images for marketing or advertising purposes without your explicit consent.
We may also use your information to manage promotions, send updates regarding your account or orders, and inform you about policy changes. Cookies are used to remember preferences, personalize content, and analyze site performance. Third parties may also use cookies to tailor services and advertisements.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option. Please note that disabling cookies may affect certain website functionalities.
Use of Cookies
Cookies are small text files stored on your browser that help us improve functionality, security, and user experience. They allow us to personalize content, analyze traffic, and deliver relevant advertisements.
We may allow third-party services such as Google Analytics and advertising partners to use cookies and similar technologies on our Site. These third parties may collect information including your IP address, browser type, pages visited, time spent on the Site, and interactions with content or advertisements.
You can control or disable cookies through your browser settings. However, doing so may impact certain features of our website.
How We Disclose Personal Information
We do not sell your personal information. We only share your information when necessary to provide our services or comply with legal obligations.
We may disclose personal information in the following situations:
(1) With service providers assisting in operations such as IT, payments, and customer support.
(2) With business or marketing partners, in accordance with their privacy practices.
(3) Within our affiliated entities to support business operations.
(4) When required for legal compliance or business transactions.
We do not use or disclose sensitive personal data without your consent.
Third-Party Websites and Links
Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before providing any personal information.
Children's Data
Our services are not intended for children, and we do not knowingly collect personal data from individuals under 16. If such data is identified, it will be deleted upon request by a parent or guardian.
Security and Data Retention
We use SSL (Secure Sockets Layer) encryption to protect your personal and payment information during transmission. While we implement industry-standard security measures, no system can guarantee absolute security.
We retain personal information only as long as necessary to fulfill services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
You have the right to:
(1) Access your personal data.
(2) Request deletion of your data.
(3) Correct inaccurate information.
(4) Request data portability.
(5) Restrict or object to processing.
(6) Withdraw consent.
(7) Appeal decisions regarding your data.
(8) Opt out of marketing communications.
To exercise your rights, please contact us. Identity verification may be required.
Complaints
If you have concerns about how we handle your data, please contact us. You may also file a complaint with your local data protection authority if applicable.
International Users
Your information may be transferred, stored, and processed outside your country. Where required, we rely on recognized legal mechanisms such as Standard Contractual Clauses to ensure data protection.
Changes to This Privacy Policy
We may update this policy periodically. Updates will be posted on this page with a revised "Last Updated" date.
Contact
Email: service@loenlight.com
Support Hours
Mon–Fri, 9:30 AM – 6:30 PM (GMT+8)