Return & Refund Policy

Return & Refund Policy

Worry-Free Shopping Guarantee

We offer a free 30 business days return policy, allowing you to request a return within 30 business days of receiving your lights.

βœ… No Restocking Fee

πŸ“‹ Return Eligibility

  • βœ… The light must be in its original condition, new only, unused, and with all packaging intact.
⚠️ Not Eligible for Return:
  • β€’ Light damaged due to misuse or improper assembly.
  • β€’ Custom-made items (unless defect/mistake).
  • β€’ Light showing signs of use that cannot be resold.

πŸ”„ How to Return (Step-by-Step)

1
Start Request:
To start your return, please email us at service@loenlight.com. Include photos of the item, packaging, and shipping label.
2
Get Approval:
We’ll send a return label and instructions after approval.
3
Pack & Label:
Print and attach the label. Use original packaging.
4
Ship It:
Hand over the package to the carrier.
5
Inspection & Refund:
Refund processed within 3 business days after inspection.
⚠️ Please Note: Unapproved returns will not be accepted. Contact service@loenlight.com.

πŸ“¦ Return Shipping Costs & Duties

πŸ’š We Cover Costs When...

We cover return shipping for:

  • Manufacturing defects
  • Incorrect items received

We accept returns for defective and non-defective products.

πŸ‘€ Customer Covers Costs When...

Customer pays if:

  • Change of mind
  • No product issue
  • Carrier delays
πŸ“ Return Address

You’ll receive the correct return address after approval.

πŸ”„ Exchanges

Return and reorder is the fastest way.

🚫 Cancellations

Allowed before shipping only.

πŸ’Έ Refunds

Processed within 3 business days.

Need Help?

We are here to assist you.

πŸ“§ Email: service@loenlight.com
πŸ•’ Hours: Mon-Fri, 9:30am - 6:30pm (GMT+8)
No restocking fees.